Returns Policy

 

Store Policies

Tucson Indian Jewelry E-commerce

Free Shipping

FREE SHIPPING to states within the contiguous United States (Except Alaska, Hawaii & U.S. territories).

Tax Free

NO SALES TAX except for Arizona residents (all other contiguous United States are tax exempt)

Store Policies:

  • FIRST OF ALL, THANK YOU! Thank you for visiting our website and thank you for your support and purchases!!!
  • Most relevant, we only ship to addresses within the United States of America.
  • In addition, please study the photos for overall condition *Pictures are an important part of the Description*
  • Also, we do our best to accurately produce photographic images with true colors. Equally important, colors may appear different in person than on your computer monitor. As a result, if you have any concerns, please contact us for additional images.
  • Moreover, a user of this website must be 18 years of age, or older, in order to make a purchase.
  • Finally, items on this website are concurrently for sale in our brick and mortar store, and are subject to prior sale. Consequently, we try our best to immediately remove the item(s) from this website when the item(s) sell in our store.

Shipping Information:

  • In the first place, we make every effort to ship your purchase within 2 business days of receiving your payment. Also, we make every effort to accurately photograph and describe each item.
  • We offer FREE SHIPPING utilizing USPS Ground Advantage (2 – 5 business day delivery) for addresses within the contiguous United States! Free shipping does not apply to Alaska or Hawaii.
  • With this in mind, we carefully pack and ship item(s) the way in which we would want to receive them!  Correspondingly, all items sold on this website are insured for their full value and must be signed for. 
  • Be that as it may, once an item leaves our hands and has been transferred into the United States Postal Service system, it becomes USPS sole custody.
  • Above all, the United States Postal Service is solely responsible for delivery of the item(s).  Consequently, if you need to file a claim, it is the purchaser’s responsibility to file the claim (damage, theft, etc.) per the U.S.P.S. We will provide any possible assistance on our end.
  • As a result, in this day and of age of mail theft, we include USPS signature confirmation. Consequently, USPS signature confirmation gives you the benefit of an additional layer of security by requiring a signature from the person who accepts your package.  

Tax Information:

  • First of all, we do not charge sales tax on your out-of-state purchase!
  • Whereas, if you live outside of Arizona and Arizona tax is not paid, it is the Purchaser’s responsibility to pay any applicable tax imposed by their state of residence on the purchase price. 
  • Conversely, if your order is shipped to an Arizona address, we are required to charge 8.7% state sales tax, which will be added to your total at checkout.
  • Otherwise, if you are tax exempt, a current Arizona Resale Certificate is required at the time of purchase. 
  • Albeit, if you are not comfortable using PayPal©, we also offer the option of calling us with your credit card number and utilizing the secure Square© credit card system.

Return Policy:

  • Our priority is that you receive exactly what is described and photographed on this website!
  • Most importantly, credit card fees and shipping costs for a family run business are expensive; therefore, please be sure that you want the item(s) before you purchase them.
  • Secondly, under approved circumstances, you may return the item(s) purchased from us within 7 days of receiving the package for a refund. If approved, you will receive a refund of the purchase price of the merchandise only. In addition, customer may incur to a 10% restocking fee, which will be deducted from the refund.  This restocking fee is in place to cover our out of pocket expenses, including credit card processing fees, credit card reversal fees, and shipping costs we initially paid. Customer will incur all fees for the return shipping, insurance, and signature confirmation, which are non-refundable. In addition, the customer must return the item(s) and provide the tracking number to Tucson Indian Jewelry. 
  • Thirdly, *Returns must be unaltered and in the same condition in which they were received. Any items that have been sized or modified in any way are not eligible for return.  Also, custom ordered / fabricated items are not eligible for return, under any circumstances.
  • Finally, if the item does not come back in its original non-damaged condition, the buyer is responsible for any loss in the item’s value. In addition, credit will be issued only after we receive and inspect the merchandise.
  • Please notify us immediately by calling us at 1-520-326-3070 if there is a problem with your purchase. 

For your security:

SSL Secure Connection

Most noteworthy, we process all online transactions at Tucson Indian Jewelry using PayPal© with industry-standard SSL encryption. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet. This website is also secure with it’s own SSL certification and encryption, verified through the “lock” symbol in the toolbar at the top of this page.

  • As a result, your online credit-card transactions with Tucson Indian Jewelry are as safe as if you were purchasing items with a credit card inside our brick and mortar store.
  • Finally, if you prefer to place your order over the telephone, you may call us at 1-520-326-3070 between 10:00 a.m. and 5:00 p.m. Mountain Time Zone. Conversely, we will be happy to handle your purchase through the Square © secure credit card processing system with the information you provide us.

For your privacy:

  • First of all, we do not share your personal information with anyone except to comply with the law and complete our transactions with you!
  • Secondly, we don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • Thirdly, we will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  • Most importantly, information relating to electronic transactions entered into this website will be protected by encryption technology.

Tucson Indian Jewelry

    Thanks for your business!
    Tucson Turquoise

For your piece of mind:

Above all, our business is locally owned and operated by us, a married couple. We have been selling Indian jewelry through our brick and mortar stores in Tucson, Arizona since 1990. (In our current building since 1993). We thank you for your business and hope you find our policies to be reasonable and make common sense!

Tucson Turquoise Jewelry 1990 – 2024 © Schannep Ventures L.L.C. ALL RIGHTS RESERVED